"My flute buying process spanned more than a year, and Liz offered her expert help the entire time. Her advice was always given with my best interests in mind; there was no hidden agenda to try to sell me an instrument that wasn't right for me. Liz spent the time to answer all my questions, and working with her was a pleasure. She truly helped me to find the flute that was made for me.
Thanks!"
Kerrin from Pennsylvania

Hi Sarah,
I just wanted to thank you again for all your help! My flute just got delivered a little while ago. You and Liz were such a big help and I really can't thank you enough! I just played it and I honestly feel like practicing all the time now! Thank you so much and if I need anything else I will let you know.
Thanks!
Brittany

Ms. Pritchett:
Last Saturday my wife daughter and I drove from Virginia to Charlotte to look at some flutes at your store. After spending almost 2 hours with Ms. Smith, we decided to purchase our flute from JL Smith. In addition to her knowledge, Natalie was patient with our daughter and helped make the process very easy. My wife and I are not aficionados when it comes to music. This is a significant purchase and we wanted to make sure we made the best decision for our daughter. With help from Natalie I am confident that our investment was a good one.
I wanted to let you know what a positive experience we had with Natalie. While it may not be for a few years, we will come back to JL Smith should we want to purchase another flute. We are also going to tell our friends who are talking about buying new flutes about our experience. You are fortunate to have someone like Natalie working for you. She represents you well and we appreciate her knowledge, patience, and her ability to teach us how to purchase the best flute for our daughter.
-Bill in Virginia

Dear Liz,
Thanks again so much for helping with my search for a perfect new flute! Though it took us nearly all summer to find the Muramatsu, now, I couldn’t be happier with it. The flute really is the step up that I needed – everything about it is gorgeous.
Thanks for being incredibly patient. I deeply appreciate all your help and advice…
In short, you rock!!
God bless,
-Megan in South Carolina

Dear Liz
I was thinking about you this afternoon whilst playing the Altus that I purchased some two months ago and decided then and there to drop you a line saying how much I love this instrument; but also how grateful I am that you steered me in that direction.
- Peter in California

I picked up a copy of “The Complete Flute Buyer’s Guide” last weekend at the Florida Flute Fair. It is very helpful, complete, detailed, and informative. Thank you for putting it together, and for sharing it with the flute playing public.
- David in Florida

Thank you, Liz, for suggesting for me to try the Sankyo 5K. I have been playing only Haynes’ for the past 23 years and didn’t think anything would beat the sound of a Haynes. I could not believe the sound I was able to get out of the Sankyo 5K. I am completely sold on it!
Your friendliness and prompt shipping of my new flute was most helpful. Thank you for stepping up and getting me the flute I needed when I needed it. This flute will be featured on 3 Music Minus One CD’s, the first (Fantasias for Flute) to be released this summer in time for the NFA convention. Thanks very much, and I LOVE MY NEW FLUTE!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
- Christine Soroka, Pennsylvania

Dear J.L. Smith
I just wanted to express my appreciation for all you do: Your prompt mailing of products for me and my students to try out, your very thorough catalog so parents can understand their purchases, the helpful “Flute Tracker”, suggested means of distinguishing between and selecting an instrument, headjoint, etc. Thanks again for your professional and very accommodating help.
Sincerely,
- Rosie in Oregon

Dear Liz,
I just wanted to say thank you for helping me find my perfect headjoint. I am very happy with my new Williams headjoint. Your customer service surpasses anyone in the flute industry that I have worked with. It is always a great pleasure to hear your friendly voice on the other line when I have called. You have never made me feel like a bother in any way, and have always given me your full undivided attention and time. Thanks from a customer for life!
- Kate, Arkansas

Liz,
I just wanted to take a moment to let you know how much I appreciate your assistance in my new flute purchasing experience. It was wonderful to have someone so knowledgable about the instrument to help me identify what works the best for me. I love my new Powell and I can’t get over the difference between it and my old one – it’s dramatic! It’s so wonderful and I’m anxious to further grow into it and see where it takes me in life. A big kudos to the technician who fixed the pads to facilitate the low notes – wow! It’s great. Thanks so much, and take care!
- Maggie in South Carolina

I want to comment on my recent visit to your store. I entered the premises quite nervous, both because I am not a very good musician and because I hate to buy things, but Liz Pritchett was wonderful. She immediately put me at ease with her engaging presence, and understanding my trepidation she calmly and professionally assuaged it. Her knowledge and helpfulness made my decision to purchase a Muramatsu flute incredibly easy. She is a tremendous asset to your business, and I will recommend your store and staff to anyone interested in buying a flute.
Sincerely,
- Justin Askins , Professor of English, Radford University

Liz,
I just want to you know that my Azumi is so wonderful! I can now sustain notes that I always had trouble with before, the fortes are strong and the pianos are soft! I LOVE it!
Thanks for all your help.
- Krickit in North Carolina